# Understanding the cancelation process for failed payments

> For the complete documentation index, see [llms.txt](/llms.txt).


https://help.circle.so/p/payments/paywall-management/understanding-the-cancellation-process-for-failed-payments

Category: [Payments](https://help.circle.so/p/payments) › [Paywall management](https://help.circle.so/p/payments/paywall-management)

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_Last updated: January 03, 2023_

This article describes events that take place when an attempt to charge a member subscription fails.

## **Upon subscription renewal**

1. A charge to your member’s default card will be initiated.

2. If the charge fails due to not having a card on file or a failed payment method, the subscription will move to **Past due** status.

3. Stripe will try to charge the member again based on the retry schedule under the [**Manage failed payments section**](https://dashboard.stripe.com/settings/billing/automatic) (go to Stripe account → **Settings** → **Subscriptions and emails)**. 

4. Once all retries fail, the subscription status will be moved to **Canceled**.

5. Circle will then remove member’s access from all the spaces and space groups that are part of the paywall.

## **Key things to know about subscription cancelations**

- Circle will only revoke member access to the spaces and space groups that were part of the paywall upon subscription cancelation.

- We recommend modifying Stripe’s failed payment configuration for payment retries and cancelations based on your leniency policy. To learn more, see the following articles:

## **Relevant articles**

If you haven't already, we recommend checking out the following articles:

- [**Configure important settings prior to setting up a paywall**](/p/payments/paywall-setup/configure-important-settings-prior-to-setting-up-a-paywall-e2be31)

- [**View all member subscriptions**](/p/payments/paywall-management/view-all-member-subscriptions)

- [**View all member transactions**](/p/payments/paywall-management/view-all-member-transactions)