# How we support you: Branded apps success and services explained https://help.circle.so/p/branded-apps/implementation-and-launch/how-we-support-you-circle-plus-success-services-explained Category: [Branded apps](https://help.circle.so/p/branded-apps) › [Implementation and launch](https://help.circle.so/p/branded-apps/implementation-and-launch) --- _Last updated: October, 2026_ We’re thrilled to be your partner as you bring your community vision to life. In this article, we outline your full onboarding experience, what to expect at each stage, and the support systems and services available to you as a Circle Plus customer. ## Your onboarding experience Onboarding with Circle Plus is a 90-day collaborative journey with your dedicated Customer Success Manager (CSM). You’ll meet weekly or biweekly, depending on availability and project scope. After onboarding, you transition to an ongoing success cadence tailored to your plan. There’s no one-size-fits-all onboarding. Every customer has different needs and maturity levels, but our core framework ensures a consistent and high-impact experience. ### Timeline expectations - **Full launch (web + apps)**: Typically within 60-90 days. - **Community setup & design** : 30-60 days. - **App design & publishing** : 4-6 weeks (post pre-requisites being completed, outlined below. Typically, we begin this project 4-6 weeks into onboarding). If you have a shorter timeline, a web launch may be achievable faster, but app store launches have fixed dependencies and timelines. ### App design & publishing pre-requisites During onboarding, we’ll provide you with a detailed project plan to help you work through all app launch prerequisites smoothly. Timely action and prioritization on your part are essential to keeping the process moving efficiently on our end. - D-U-N-S number obtained. - Apple Developer Account (organization) & Google Play Store Developer Account (organization) created and accessible to Circle Team. For more information see [Setting up app developer accounts](https://help.circle.so/p/branded-apps/implementation-and-launch/setting-up-app-developer-accounts). - Your community structure should be fully built, including spaces, content, cover images, thumbnails, and space icons throughout your community. - A custom domain must be configured, and is required for app store submission. - Apply your theme design across both light and dark modes for a polished, branded experience. - Publish any courses that will be available at launch and ensure example event spaces are pre-populated. - Complete any additional content areas that are critical for launch readiness, your CSM will advise you on this. ## Onboarding phases ### Phase 1: Vision, strategy & timeline (weeks 1–2) **Goal:** Define your community’s purpose, audience, core use cases, and success criteria. **What we’ll do:** - Facilitate goal-setting and define desired business outcomes. - Share best practices for community design and foundation. - Confirm launch feasibility and set a clear milestone-based timeline. - Recommend top examples from relevant communities. **What you’ll do:** - Come prepared to share your goals, audience, and existing assets. - Collaborate on timeline and deliverable planning. **Why it matters:** A clear strategy aligns your platform with business objectives from day one. ### Phase 2: Community design (weeks 3–5) **Goal:** Architect your space layout, onboarding experience, and launch content. **What we’ll do:** - Facilitate working sessions to help you map out your space layout, permissions, and roles. - Provide best practices and examples for brand theming and visual customization. - Offer feedback and guidance on your content launch plan and space population approach. - Walk through member onboarding flows and help you identify friction points and opportunities. - Review and advise on onboarding materials or assets you create. **What you’ll do:** - Design spaces, permissions, and roles. - Implement brand theming and visual customization. - Create a launch content plan and populate the created spaces. - Design member onboarding flow. - Prepare onboarding materials or assets. **Why it matters:** Design drives member engagement, usability, and retention. ### Phase 3: App design & launch (starts as soon as the pre-requisites above are complete, 4-6 week process) **Goal:** Launch branded iOS and Android apps. **What we’ll do:** - Help gather assets and set up branding. - Manage submission and approval (we’ll handle the heavy lifting). - Provide testing and go-live support. **What you’ll do:** - Deliver required brand and platform assets. - Review drafts and test the app prior to launch. **Pre-requisites:** - Completed community build. - Provided required brand assets (icons, screenshots, etc.). **Why it matters:** Mobile access boosts member visibility, engagement, and push-based retention. > ℹ️ Note: If you have any questions about app submission or updates on the Apple App Store or Google Play Store, you can reach out to [branded-apps@circle.co](mailto:branded-apps@circle.co) directly. ### Phase 4: Backend setup (starts ~week 2 and runs parallel) **Goal:** Finalize technical integrations and automation. **What we’ll do:** - Guide you through white-labeling setup. - Implement segmentation using custom fields and tags. - Review access controls and admin settings. - Finalize member onboarding automation. **Why it matters:** A strong technical foundation ensures operational reliability and growth scalability. ## Optional add-on services **Timing should be confirmed by our migrations team in advance of purchasing if deadlines apply.** Here are the available services we offer as optional add-ons: - **Course migration** : We’ll help move your learning content from another platform (e.g., Kajabi, Teachable). - **Payment migration** : We’ll assist in transferring Stripe-connected payments to Circle Paywalls for a seamless billing and member management experience. - **Email migration** : We’ll help migrate existing email content, automations, and lists from another platform (e.g. Mailchimp, ConvertKit, ActiveCampaign, etc.). ## Ongoing customer success support Once onboarding concludes, your CSM remains your strategic advisor and advocate. ### Quarterly strategy & success calls (all Circle Plus plans) These are strategic quarterly reviews designed to align on goals, measure progress against key success metrics, and surface big-picture opportunities to maximize ROI. We use this time to step back, reflect on performance, and plan for what’s ahead. - Align on goals and growth metrics. - Evaluate progress and risks. - Share community engagement best practices. - Incorporate roadmap updates and new features. ### Monthly strategy calls > ℹ️  **Note:** Monthly strategy calls are included on Circle Plus Plans **over $20k annual** contract value. These are operational check-ins focused on keeping momentum, removing blockers, and ensuring ongoing alignment between your day-to-day needs and our support. They’re about keeping things moving smoothly. - Unblock project or implementation challenges. - Review community analytics and engagement trends. - Train on new features. - Gather feedback and plan future initiatives. Your CSM, combined with our support and product teams, are here to make sure Circle is delivering value aligned with your evolving needs.