# Circle’s refund policy

> For the complete documentation index, see [llms.txt](/llms.txt).


https://help.circle.so/p/administration/account/circle-s-refund-policy

Category: [Administration](https://help.circle.so/p/administration) › [Account and billing](https://help.circle.so/p/administration/account)

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_Last updated: October, 2026_

To provide clarity and transparency, Circle has established the following refund policy for all customers, ensuring both parties have a clear understanding of the conditions under which refunds or credits are granted.

## **30-Day money-back guarantee**

Circle offers a  **30-day money-back guarantee**  for both monthly and annual subscriptions. If you are not satisfied with Circle, you may request a refund within **30 days** of your original subscription start date. Please note that renewals and plan changes do not reset this date.

After the 30-day period,  **no refunds**  will be issued for the remainder of the subscription.

## **General refund and credit policy**

- **Refunds for non-usage** : Refunds are  **not provided**  for failure to use the product; it is the customer’s responsibility to make use of their subscription.

- **Billing issue refunds** : Refunds or credits will not be provided for billing issues beyond  **30 days**  from the original subscription start date.

- **Plan termination** : If you terminate your plan, we do not refund any payment for unused service.

- **Unused service** : Refunds are not provided for any unused service.

## **Credits for plan changes**

- **Plan changes:** When you upgrade your plan, any unused time on your current plan will be prorated and applied towards the cost of the upgrade. Downgrades to your plan will be scheduled for the end of your billing cycle. We do not issue credits for downgrades.

- **Credit restrictions** : Credits can only be applied to your Circle subscription and  **cannot be transferred**  to another community.

- **Cancellation:** You can cancel your subscription through your community’s billing page or by contacting [support@circle.so](mailto:support@circle.so).

## **Special circumstances**

- If Circle terminates your access due to a violation of our  **Terms of Service** , any payments made are  **non-refundable**.

- In cases where legal requirements mandate refunds, we will comply accordingly.

## **How to request a refund**

If you meet the above criteria and would like to request a refund, please contact our support team at [support@circle.so](mailto:support@circle.so). Be sure to include your account information and the reason for the request. Eligible refund requests will be processed within  **5-7 business days**  after review.

## **Where to find this policy**

This refund policy is published on our **creator-terms page**  ([https://circle.so/creator-terms](https://circle.so/creator-terms)) for easy access and transparency.

We value your satisfaction, and if there are any issues with the product or service, please do not hesitate to contact us. Our team is here to help resolve any concerns you may have.